What we do?
We provide healthcare advocacy services to patient’s, families and caregivers who need help navigating the complex, fragmented healthcare system. Unlike advocates or navigators employed by insurance companies or hospitals, we work for you, assisting with coordination, communication and problem solving.
Who do we help?
- Out-of-town family who need help managing the care of an aging parent long distance.
- Patients needing help understanding and navigating the system
- Patients undergoing treatment who are too ill or overwhelmed to handle all the details
- Patients who need help finding a specialist, getting a second opinion or researching treatment options
- Patients recovering from a recent hospitalization who need short-term help as they recover.
- Patients and families who need help researching housing options that offer more care and services
- Patients with complex and/or serious medical diagnoses such as cancer
How do our clients benefit?
- We attend appointments with patients, provide written summaries for patient and family/caregivers to assure care quality and continuity.
- We facilitate open communication between patient, medical providers and insurance providers to minimize miscommunication and increase efficiency.
- We assist with pre-appointment planning by working with patient and family or friends to develop a list of questions and concerns for physicians.
- We accompany patients to the hospital Emergency Room when a family member is out of town or unavailable to assure they receive timely attention.
- We coordinate appointments, home care, testing and transportation for the patient to ease the stress on family and friends.
- We communicate with family members/caregivers regarding medical appointments, treatments and other issues important to the patient to enhance care.
- We research diagnoses, treatment options, second opinions and housing options, to enable patients and families to make well-informed decisions.
- We assist with medication coordination, making sure physicians are aware of prescribed medications, that the patient understands his/her prescription and, if needed, coordinate services to administer medications for greater safety.
- We help find support, educational and respite care resources for caregivers and family members to lighten their load.
- We review claims and hospital bills, file claims appeals, troubleshoot errors and negotiate solutions on behalf of patients to maximize their resources.
- We schedule “hard to get” appointments with providers to ensure the care needed is the care received.
